Queensland Quality Roofing Pty. Ltd. ABN 41 678 935 530 | QBCC 15463819
Last updated: 27 March 2026
Queensland Quality Roofing Pty. Ltd. ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at queenslandqualityroofing.com or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly, including your name, email address, phone number, residential or property address, property details (such as roof type, number of storeys, and roofing materials), and any other details you submit through our website forms, by phone, by email, or in person.
Information collected automatically when you visit our website, including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring website or advertisement, click behaviour, scroll depth, and session recordings (described in Section 5 below).
2. How We Use Your Information
We use your personal information for the following purposes:
To respond to your enquiries and provide quotes for roofing services
To schedule and deliver roofing inspections, assessments, and installation services
To communicate with you about your project, including updates and follow-ups
To improve our website, services, and customer experience
To run and measure the effectiveness of our advertising campaigns
To comply with our legal and regulatory obligations, including requirements under the Queensland Building and Construction Commission (QBCC)
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your personal information with the following categories of service providers who assist us in operating our business:
Advertising and analytics providers such as Google and Meta (Facebook/Instagram) for the purpose of delivering and measuring advertising campaigns
Website analytics and user experience providers such as Google Analytics and Microsoft Clarity for the purpose of understanding how visitors use our website
Subcontractors and suppliers engaged to carry out work on your property, where necessary to deliver the services you have requested
Professional advisers including accountants, lawyers, and insurers, where required
Government and regulatory bodies where required by law, including the QBCC and the Australian Taxation Office
These third parties are only provided with the information they need to perform their specific services and are required to handle your information in accordance with applicable privacy laws.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how the site is used. These include:
Google Analytics -- collects anonymised data about website traffic, user behaviour, and demographics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
Google Ads (including Google Ads Conversion Tracking) -- tracks actions taken after clicking on one of our Google advertisements, allowing us to measure the effectiveness of our ad campaigns. Google may use cookies to serve ads based on your prior visits to our website. You can manage your Google ad preferences at https://adssettings.google.com.
Meta Pixel (Facebook/Instagram) -- tracks conversions from Meta advertisements and enables us to build audiences for future ad targeting. This technology may collect data about your browsing activity on our website and share it with Meta Platforms, Inc. You can manage your Meta ad preferences at https://www.facebook.com/adpreferences.
5. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, review sites, and supplier websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your information may be stored in electronic systems operated by us or by our third-party service providers, including cloud-based platforms.
Where your personal information is stored or processed by third-party providers located outside of Australia (for example, Google and Meta operate servers globally), we take reasonable steps to ensure those providers comply with obligations substantially similar to the Australian Privacy Principles.
7. Data Retention
We retain your personal information only for as long as it is needed to fulfil the purposes described in this Privacy Policy, or as required by law. For example, records relating to completed roofing work may be retained for the duration of any applicable warranty period or as required by QBCC regulations.
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
Request deletion of your personal information, subject to any legal obligations we may have to retain certain records
Withdraw consent for any processing that relies on your consent, such as receiving marketing communications
Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details in Section 9.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:
Queensland Quality Roofing Pty. Ltd.
Email: admin@qldquality.com
Phone: +61 405 951 376
ABN: 41 678 935 530
QBCC Licence: 15463819
If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by phone on 1300 363 992.